Customer FAQs

Customer FAQs

How do I download stock video footage?

First thing is to make sure that you are logged into your account, as media content isn’t available to non-account holders. Next, move through the “your account” section and search for the latest order that you have purchased. Here you will find a link to the media content from which you can download it onto your computer.

What should I do if I don’t remember my password?

We all do forget once in a while. But worry not, as you can always retrieve your account with ease. Just click on the “forgot password” link right below the login forms and you will instantly receive an e-mail to your registered e-mail address providing a step by step guide to recover your account.

I did try resetting my password, but I didn’t receive an e-mail yet. What should I do?

You can head onto your Spam message section in your email account. It is most likely that the password reset mailer would be been dumped onto this folder.

I paid quite some money for my content. What should I do if I find any quality issues with the downloaded footage?

Worry not. You can always reach out to us at our customer support team via email at care@knot9.com. Do make sure that you include your account ID or email address, your order number and the issue that you found in the video content so that our team can have a look at it and get back to you with a feasible solution.

 I changed my e-mail address. Now how do I change my email address for my account?

You can send us an e-mail to our customer care at care@knot9.com with details of your current account and your new e-mail ID so that we can make the necessary changes in our system and provide you with a new log-in if need be.

I don’t like this service. How do I delete my account?

We are really sad to see you go. But you can make sure that your account is deleted before you leave. Please do mail us with a request to close your account (and if possible you could also tell us why you are leaving) and we will make sure that your account is completely removed.

Didn't find answers here, please shoot us an email or call us.